2024 Bitdreams Casino review: Is it safe & legit?

Pros and cons

7000+ games available

Thankfully, the gaming section is as transparent as it can be.

The games are decently categorized, so new releases and popular titles are right at your fingertips. Both slots and table games are available, and you can even test them out in demo mode.

A nice addition is the Recently Played section, which makes it easier to decide what to play next. The Search tab is also super helpful, allowing you to find titles by typing them in or by selecting a provider. With 34 providers, including heavyweights like Pragmatic Play and Red Tiger, the selection is solid.

The table game selection features a variety of card games, including blackjack, poker, and baccarat. There are also roulettes, craps, and sic bo. Just keep in mind that while you can demo test any of the single-player games, the first-person table games and live casino options require registration in order to play the.

Does the casino rely solely on Bitcoin?

At first, I was told by one of the customer agents that the only acceptable cryptocurrency was Bitcoin. Then, I noticed the homepage listed Ethereum, Litecoin, and Ripple as well.

So, I went back to revisit this with another agent, who confirmed that all cryptos visible on the homepage are indeed accepted.

The information about available crypto options should be clear and concise without the need to triple-check. I suggest checking Bitcasino to see how it looks when all the information about crypto payments is served on a plate.

Deposits and withdrawals

The minimum deposit and withdrawal requirement is 20 EUR or the equivalent in crypto.

Same-day payouts

Crypto withdrawals are the fastest, becoming instant once the withdrawal request is processed, which can take between 3-4 hours. Best part? No transaction fees on the casino's side.

Bonuses

What to expect from the bonus offer:

Solid mobile gaming

The app version isn’t available, which I found out when I clicked on Mobile in the FAQ and realized it talks about the mobile web version, not an app. I don’t mind that there isn’t an app; in fact, the mobile version is fairly decent. It features a shortcut to the registration form, and a menu with essential information. Plus it doesn’t look clunky.

Is this casino safe?

Judging by the comments on TrustPilot, there hasn’t been much concern regarding safety. Also, the casino holds the license from Curacao eGaming, so it seems it adheres to their regulations specific to safe transactions and overall player safety.

However, player opinions about this casino were mixed. Poor customer service, withdrawal delays and verification issues tend to come up regularly.

I also checked AskGamblers and found one complaint about the extended KYC process, which has been resolved.

Responsible gaming tools

Props to Bitdreams for a lengthy Responsible Gaming section that features a self-exclusion option (you can set it for an indefinite period), external resources, and a questionnaire to help you assess your gaming habits.

However, I have to get nitty-gritty about this: the section mentions installing software to control time spent at the casino, but it doesn't offer any specific suggestions. What's also missing is the option to set limits to prevent excessive withdrawals, limit gaming time, and decide how much players are ready to lose.

Security

Safety measures are as follows:

Customer support quality

The chat works well and doesn’t disappear as you switch between pages, which is a plus. The support team is available from 07:00 to 23:00 CEST, but, speaking from my personal experience, it seems they’re not exactly well-versed in solving inquiries.

For instance, the first customer support agent misled me about the crypto options, as I previously mentioned.

The next agent was a tad bit better, but the experience still felt lazy. I had to rephrase my question about the inconsistencies of the homepage appearances and crypto usage before they finally answered me.