Primedice Casino Review: All you need to know before you play

When I tested Primedice, I found just one game: dice. That’s it. No slots, no blackjack, no roulette, no live dealer games… just dice.

It’s a provably fair dice game where you pick a number and bet whether the dice will roll under or over it. It’s all on a single screen with a minimal layout. No distractions, just betting, and you can play the demo version before committing to real money play.

The game loads fast, and everything happens in real time. There’s also a live stats section where I could see other users placing bets. There’s a chat box built into the site, too, so players can talk while they play.

Deposits and withdrawals

The table below shows some basic information about withdrawals and deposits at Primedice casino:

Primedice is a crypto-only platform, so you can’t use cards. Not a crypto owner? You can buy it directly on the site using MoonPay. Pick the coin you want, complete the purchase, and it’ll land in your account.

If you already have crypto, deposits and withdrawals are instant. I didn’t have to wait more than a few seconds either way. The minimum deposit is not stated, and customer support told me there’s no limit on that. You can deposit as low as $1, but the minimum withdrawal depends on the coin.

The process itself is simple. Everything is done through the Vault section — just pick whether you want to deposit or withdraw. There’s also a Transactions tab in your profile where you can see every move you’ve made.

Bonuses

Feel free to see more about their bonuses in the table below.

Even though I didn’t expect many bonuses here, the platform offers some solid rewards. Simply put, there are no Primedice bonus offers like welcome bonuses, reload offers, or anything like that.

But there’s a loyalty program. As you place bets, you’ll progress through a loyalty program with levels ranging from Bronze to Diamond.

Each level you reach unlocks rewards, such as periodic bonuses, rakeback, and special tasks. Primedice doesn’t go overboard with flashy promotions, but the loyalty program offers steady benefits for players who stick around.

Primedice doesn’t have a mobile app, but that’s not really a problem. Since the site is as simple as rain, the mobile version works just as smoothly. You can play on any mobile device, and you can roll the dice without any lag or stress.

The layout is similar to the desktop version. There’s nothing extra besides the menu being on the bottom of the screen for convenience. Here, you can choose to chat, check for fairness, contact support, or go to settings.

Security

This table shows more information about safety at Primedice:

Primedice has been operating since 2013 and is licensed by the government of Curacao. This ensures that the platform is legally allowed to provide gambling services. In terms of security, Primedice takes measures to protect user data.

The site is secured with advanced encryption technology, ensuring all pages are safe from unauthorized access. Additionally, players can enhance their account security by enabling two-factor authentication. This feature requires a unique authenticator code and a password to access the account or make deposits.

Responsible gambling tools

Primedice promotes responsible gambling by providing users with clear tools to help maintain control over their activity. The platform focuses on minimizing harm and supporting users who may be at risk of problem gambling. Here's how they do it:

• Self-exclusion options: Users can choose temporary or permanent self-exclusion, with set periods of 1 week, 1 month, 6 months, or permanent. Once confirmed by email, self-exclusion cannot be reversed.
• Cooling-off period: An initial 24-hour account lock is applied before longer-term self-exclusion options are offered.
• Account closure: All linked accounts are included in the self-exclusion, and remaining funds are manually returned.
• Cash Out enforcement: If there are active bets, they are cashed out immediately when self-exclusion is triggered.
• Filtering tools: The platform encourages users to apply filtering software to block access for minors.
• Support access: Users can reach out via live chat or email to receive guidance or contact information for professional help.

Primedice also trains its staff on responsible gambling practices regularly and emphasizes user education through direct communication and policy transparency.

Primedice review complaints

Check out this table to see how Primedice fares on Trustpilot.

The Primedice casino review complaints are both positive and negative. A user highlights that Primedice was where they learned to gamble with cryptocurrency. They praise the platform for being legitimate and mention the excellent customer support team, which is ready to help with any concerns.

Their VIP features are considered a valuable addition. This shows that Primedice is recognized for providing a solid and reliable experience, particularly for beginners in crypto gambling.

On the flip side, a negative review mentions a frustrating experience with the site. The user describes a situation where the game crashed after placing a bet, causing the roll to not complete. Despite a stable internet connection, they lost all their funds after refreshing the page, leading to suspicions that the crash may have been intentional.

The reviewer warns others that the platform might "watch" players and manipulate outcomes based on their play style. That said, it being a singular comment and given that the casino is licensed, it’s likely to be more of an outlier.

One more thing, all these comments are not addressed by Primedice, not even the good ones.

Primedice offers customer support primarily through its live chat feature on the website. Players can access this feature by clicking on a small speech bubble located at the bottom right of the screen. I contacted them about deposit and withdrawal limits, and a friendly agent politely shared all I needed to know.

While there is no phone support available, the live chat function serves as an efficient alternative. You can check the ‘’Help’’ section in the live chat box. Here, you can find answers to questions like ‘’What is a provably fair mechanism’’ and more. They also have two email addresses mentioned on their site for support in case a user wants to make a complaint.

While they don’t have a designated all-in-one FAQ page, they do have separate pages (listed on their footer) like Affiliate, Provably Fair, Self-Exclusion, Coin Mixing, and so on. Click each of these in the footer, you’ll be transferred to a designated page that covers common questions about the topic.