Security
This table shows more information about safety at Primedice:
| Feature | Info |
|---|
| Licenses | Curacao |
| RNG Checks Available | Yes |
| 2FA | Yes |
| SSL Encryption | Yes |
| Responsible Gaming Tools | Self-exclusion, cool off period, account closure, cash out enforcement, filtering tools, support access |
| KYC | Yes |
Primedice has been operating since 2013 and is licensed by the government of Curacao. This ensures that the platform is legally allowed to provide gambling services. In terms of security, Primedice takes measures to protect user data.
The site is secured with advanced encryption technology, ensuring all pages are safe from unauthorized access. Additionally, players can enhance their account security by enabling two-factor authentication. This feature requires a unique authenticator code and a password to access the account or make deposits.
Primedice promotes responsible gambling by providing users with clear tools to help maintain control over their activity. The platform focuses on minimizing harm and supporting users who may be at risk of problem gambling. Here's how they do it:
- Self-exclusion options: Users can choose temporary or permanent self-exclusion, with set periods of 1 week, 1 month, 6 months, or permanent. Once confirmed by email, self-exclusion cannot be reversed.
- Cooling-off period: An initial 24-hour account lock is applied before longer-term self-exclusion options are offered.
- Account closure: All linked accounts are included in the self-exclusion, and remaining funds are manually returned.
- Cash Out enforcement: If there are active bets, they are cashed out immediately when self-exclusion is triggered.
- Filtering tools: The platform encourages users to apply filtering software to block access for minors.
- Support access: Users can reach out via live chat or email to receive guidance or contact information for professional help.
Primedice also trains its staff on responsible gambling practices regularly and emphasizes user education through direct communication and policy transparency.
Primedice Review Complaints
Check out this table to see how Primedice fares on Trustpilot.
| Trustpilot Rating | Number of Reviews | 5-Star Reviews | 1-Star Reviews | CC Trust Score |
|---|
| 2.1 | 115 | 58% | 25% | 5/10 |
The Primedice casino review complaints are both positive and negative. A user highlights that Primedice was where they learned to gamble with cryptocurrency. They praise the platform for being legitimate and mention the excellent customer support team, which is ready to help with any concerns.
Their VIP features are considered a valuable addition. This shows that Primedice is recognized for providing a solid and reliable experience, particularly for beginners in crypto gambling.
On the flip side, a negative review mentions a frustrating experience with the site. The user describes a situation where the game crashed after placing a bet, causing the roll to not complete. Despite a stable internet connection, they lost all their funds after refreshing the page, leading to suspicions that the crash may have been intentional.
The reviewer warns others that the platform might "watch" players and manipulate outcomes based on their play style. That said, it being a singular comment and given that the casino is licensed, it’s likely to be more of an outlier.
One more thing, all these comments are not addressed by Primedice, not even the good ones.
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