Common complaints
Trustpilot rating | Number of reviews | 5-star reviews | 1-star reviews | CC Trust Score |
---|---|---|---|---|
4.1 | 275 | 63% | 16% | 5/10 |
Blizz Casino, however, isn't without its flaws. Many users report that getting a payout can be a frustrating experience, with withdrawals delayed due to a KYC process thuat can take up to two months. This lengthy verification is a major drawback for a crypto casino.
Another widespread issue involves VPN usage. Reviews on platforms like Trustpilot, AskGamblers, and CasinoGuru mention that the casino allows VPN access during registration and deposits, only to block accounts and seize funds when a withdrawal is requested. Despite this, there's no mention of VPN restrictions in the terms and conditions, which leaves players feeling misled.
Similar complaint dates back to 2022, when a US player was advised by live chat to use a VPN, only to have their account blocked and funds forfeited once they attempted a withdrawal. Speaking of the customer support, they seem to fall short when problems arise. For example, players facing withdrawal issues are often redirected to the finance team without resolution.