BitStarz casino review: Is it the best for bonuses in 2024?
Reviewed by Irina Koprivica
Checked by Jelena Kabic
Our rating
This casino has reigned supreme and has often been featured as an alternative in my reviews. But, like with every other platform, it's time to examine this casino giant and see whether it still lives up to its reputation or if there have been some missteps along the way (hint: there have).
Buckle up and take a look at this comprehensive BitStarz casino review, featuring some unexpected plot twists.
9.0Quick facts
Pros & cons
The welcome BitStarz casino bonus offers a solid start of 5 BTCNo deposit promotionsInstant withdrawals
The casino’s license appears to have been invalidImpolite customer supportGames
Basic info about BitStarz game section:
Feature |
Info |
|---|---|
| Average RTP | 96% |
| Popular Games | Wolf Gold; Gates of Olympus 1000 |
| Expert's Pick | Coin Volcano: Hold and Win 3x3 |
| Demo Available | Yes |
BitStarz boasts a rich collection of games suitable for most preferences.
Casino
Jackpot Slots
Jackpots
Live Casino
Poker3600+ slots available
The casino keeps things pretty straightforward when it comes to its game library. The structure is solid, with everything neatly categorized—Slots, Table Games, Megaways, etc.
It does a decent job of keeping the game selection fresh, updating it regularly with current favorites like Gold Rush Frog and Wild Spin, along with new titles. You won’t run out of options, that’s for sure.
There’s also no shortage of the classics like roulette, poker, and other table games. If you’re into those, you’ll find plenty to keep you occupied.
What’s also worth checking out is the collection of BitStarz original games.
Software providers
BitStarz offers games from over 40 reputable providers, including:
10/10Pros and cons
2500+ game titlesDemo mode availableRich and organized game selection
So far, my gaming experience on BitStarz has been fantastic. From the well-organized game library to the variety of titles, including some unique in-house games, it's clear that you're in for some solid gaming sessions here.
Cryptos
The casino supports 10 different cryptocurrency options - popular cryptos, stablecoins, as well as some rare finds.
Bitcoin
Dogecoin
Ethereum
Litecoin
Tether
Bitcoin Cash
Ripple
Tron
Cardano
Binance CoinPossible to deposit different types of coins
The casino covers the basics (and some nice additions of stablecoins) when it comes to cryptocurrency options. You can use Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, Dogecoin, Tron, Cardano, Binance Coin, and Ripple.
And the good news is—there are no transaction fees for crypto payments.
8/10Pros and cons
500+ cryptosNew crypto coins includedExcellent crypto mix with a room for more
I like that BitStarz endorses diversity in crypto payments, due to different volatilities, and preferences.
Now, I have to see that I was surprised that Solana wasn't in the picture (at least for now). In my view, a top-dog casino like BitStarz should take notes from other top casinos - like Cloudbet - that have successfully grown a hefty user-base of Solana players.
Deposits and withdrawals
Minimum withdrawal is 50 USD, or crypto equivalent.
The minimum deposit amount at BitStarz depends on the currency used:
Currency |
Min. deposit |
|---|---|
| Bitcoin | 0.0001 BTC |
| Bitcoin 2,000+Cash | N/A |
| Ethereum | 0.01 ETH |
| Litecoin | N/A |
| Dogecoin | 75 DOG |
| Cardano | 2 ADA |
| Ripple | N/A |
| Tether | 5 USDT |
| Binance Coin | N/A |
| Tron | 10 TRX |
How to withdraw your funds here
To withdraw your BitStarz casino bonus winnings is pretty straightforward, but there are a few things to keep in mind. Before your withdrawal goes through, you’ll need to confirm the transaction on your blockchain. A confirmation takes about 20 minutes max to complete.
Once that’s done, the withdrawals are typically instant. However, on rare occasions, you might experience a slight delay, which could stretch up to a few hours.
Just make sure your balance is above the minimum of 50 USD (or the crypto equivalent) before cashing out. In addition, there’s a cap of 4,000 USD per withdrawal.
10/10Pros and cons
Instant transactionsHassle-free transactions
Instant deposits and withdrawals is what I go for when searching for an online casino, and BitStarz checks all the boxes.
However, I must say the withdrawal limit could be lower than 50USD.
If this is what you prefer as well, Betplay has the withdrawal limit set at 5 USD.
Bonuses
What to expect from the bonus offer:
Feature |
Info |
|---|---|
| Welcome Bonus | 100% up to 5 BTC |
| Free Spins | 100 |
| Cashback Bonus | n/a |
| Wagering Requirements | 40x |
| VIP Rewards Availability | Yes |
| Bonus Code | Yes (given by the customer support) |
| Daily Credits | n/a |
| Other Bonuses Available | Tournaments; Monday Reload Bonus; No Deposit Bonus |
The BitStarz sign-up bonus is fully crypto-friendly, offering 5 BTC and 180 free spins on the first deposit.
Is this the best casino for bonuses?
In addition to a sign-up offer of 5 BTC and 180 free spins, BitStarz also offers rotating promotions such as Slot Wars, Jackpot Mania, and Table Wars. Additionally, the 50% Monday Reload Bonus and Wednesday Free Spins provide ongoing incentives. However, the lack of a cashback offer may be disappointing for some. Until one is introduced, consider visiting Abo Casino, which provides a weekly 20% cashback.
Also, make sure to check with the support about each BitStarz casino bonus code required for special promotions.
Note: Keep in mind that the wagering requirement at BitStarz is 40x the bonus amount. If that feels too much, Cloudbet’s zero wagering requirement for its 100% First Deposit Bonus could be a better option.
Piggy bank feature
BitStarz’s Piggy Bank feature is a neat innovation:
- Play your favorite slots,
- Grow your Piggy Bank,
- Break it open with an awarded hammer, and
- Claim whatever’s inside with just one required wager.
Does BitStarz casino offer a no deposit bonus?
The BitStarz no deposit bonus adds extra value to the welcome package:
No Deposit Offers |
|
|---|---|
| Offer | Description |
| Registration Spins | 20 spins right away upon registration |
| Weekly Spin Drops | Random spin drops on a weekly basis |
| Friday Loyalty Bonus | Bonus available for eligible players every Friday |
| Second Chance Spins | Additional spins randomly given out |
Note that the maximum cashout for a no deposit bonus is capped at 100 USD. Additionally, staff might ask for extra verification before granting no deposit offers.
VIP program
The VIP Program unlocks based on gaming activity and deposit consistency. As you level up, you receive perks to enhance bonus funds:
Loyalty Rewards |
|
|---|---|
| Reward | Description |
| Registration Spins | 20 spins right away upon registration |
| Weekly Spin Drops | Random spin drops on a weekly basis |
| Friday Loyalty Bonus | Bonus available for eligible players every Friday |
| Second Chance Spins | Additional spins randomly given out |
Is BitStarz casino cashback bonus on offer?
Unfortunately, BitStarz casino cashback bonus isn’t available right now. For that, you might want to head over to Winz.io, where the cashback bonus is part of the package.
9/10Pros and cons
Welcome packageNo deposit bonusIs BitStarz the best casino for bonuses?
If you’re okay with a few fixed offerings (Bitstarz online casino welcome bonus being one of them) and some rotating temporary promos, you’ll find what you need here. But if you’re after a bonus structure that feels more stable, this might not be the ideal fit for you.
The BitStarz casino sign up bonus is a strong start, but if you’re the type who likes to maximize every deposit, you might want to check out Spinaru instead. It’s got a richer welcome package (3 deposit bonuses) that could be more up your alley.
Also, keep in mind that the wagering requirement at BitStarz is 40x the bonus amount. If that feels too much, Cloudbet’s zero wagering requirement for its 100% First Deposit Bonus could be a better option.
App
What to know about mobile gaming here:
Feature |
Info |
|---|---|
| Mobile App Available | Yes |
| Mobile Browser Experience | Copies desktop; well-adjusted |
| Ease of Navigation | Seamless navigation |
| Loading Speed | Instant |
| Helpful Tools | Search bar, hamburger menu, live chat, shortcuts to games and promos |
If a downloadable app is what makes gaming on the go for you, BitStarz's got you covered.
Device compatibility
Mac / PC
Android
iPhoneUser-friendly mobile gaming
The casino has a mobile app that gets the job done. In case you can't download it from your current location, here's the mobile web version to give you an idea of what to expect from the app:
The hamburger menu is there for easy navigation, and if you need assistance, the Live Chat is just a tap away. There’s also a search bar to help you find your games without much hassle.
10/10Pros and cons
User-friendly appSuitable for Android and iOS devicesDecent mobile gaming experience
The app offers a smooth and reliable mobile gaming experience. However, if your location is restricted, using a VPN to download and play may impact performance, leading to potential disruptions in gameplay, withdrawal issues, and other complications.
It's recommended to use the app only in approved locations for the best experience.
Security
Safety measures are as follows:
Feature |
Info |
|---|---|
| License | Curacao |
| RNG checks available | Yes |
| 2FA | Yes |
| SSL encryption | Yes |
| Responsible Gaming Tools | Self-exclusion, limits, external resources, monitoring tools |
BitStarz casino is both licensed and equipped with the necessary tools for responsible, and moderate gambling.
Is BitStarz casino legit?
The casino has a lot going for it, especially when you consider its many awards and high ratings, with Best Casino in 2022 by LCB Awards being one of them.
Some of the many awards BitStarz acquired over the years.
It’s one of the top-rated casinos on Trustpilot, sitting at a solid 4.4 out of 5, which speaks volumes.
Is BitStarz legal?
While it is licensed (Curacao Antillephone), there’s a complaint that the license may have expired.
The complaints (like the one below) about the inactive license dates back to February this year.
Reaching out to support yielded assurances, though the issue remains unresolved.
Is BitStarz fair?
BitStarz's fairness might be questioned due to complaints on Trustpilot about forfeited deposits and payout refusals. While some reviews may come from spammers, a pattern of similar issues is worth noting.
Moreover, the customer support representative frequently responds to reviews with personalized messages. While it's encouraging to see someone addressing complaints, the tone often lacks professionalism. There’s a noticeable level of passive-aggressiveness and, at times, even outright rudeness, which reflects poorly on the support team.
6/10Pros and cons
Curacao-licensedResponsible gambling toolkitLegit and safe with room for improvement
I’m on the fence here. Sure, the casino has earned a solid reputation for its safety measures, and that’s important. But for me, it’s not enough to simply operate under a license – there needs to be a dedicated team ensuring that every gaming session and transaction is fair and transparent. Once that’s in place, then I can confidently claim the casino is fully safe for players.
So, is the casino legit? Absolutely.
Could it improve how it handles information and resolves issues? Without a doubt.
Support
How to contact the support team:
Feature |
Info |
|---|---|
| Live Chat | 24/7 |
| [email protected] | |
| FAQs | detailed help center |
BitStarz’s first line of contact in emergencies are customer support live chat, and e-mail.
Support
Live Chat
EmailLanguages Supported
English
Portuguese
Russian
ChineseWhat about the quality of the customer support?
While responses to queries are generally smooth, recent feedback suggests a decline in support quality.
Despite the casino having been awarded in 2022 by Casinomeister for its top-notch customer service, the feedback from other players refer to support as “robotic”, repetitive, and lacking dedication.
A potential red flag is the chatbot’s incorrect license name, which raises questions about support accuracy.
10/10Pros and cons
24/7 live chat supportSometimes takes longer for the support to address complex queriesThe support needs an improvement
I expected more from an award-winning customer support team. While my experience was smooth since my queries were simple, I couldn't help but wonder if the quality would hold up for more complex issues or as a long-term player.
Still, I believe BitStarz support could regain its former excellence with a few improvements, including more patient and dedicated agents.
Final verdict
BitStarz isn’t award-winning by accident; testimonials highlight its excellent game selection, instant payments, and prompt customer support, all operating under a valid and reputable license. These factors contribute to its high standing among online crypto casinos.
At the same time, it’s essential to consider the ongoing issues with customer support and instances of misinformation. Proceeding with caution is recommended until these concerns are fully addressed.
Once these issues are resolved, BitStarz can truly be claimed as a fully player-centric platform, catering to the needs and expectations of its users with excellence.
9.0
Author: Irina Koprivica
I dissect casinos to deliver reliable, thoroughly researched, and tested information, always prioritizing safety.
