BitcoinPenguin review: Expert-tested & reviewed [2024]

2,000+ games available

Speaking of the BitcoinPenguin game selection:

• Slots are categorized into Top and New, so you can easily find what’s popular and check out the latest releases.
• Card games like Blackjack, Baccarat, and Andar Bahar are all here.
• Poker enthusiasts will be pleased to know there’s a dedicated section for poker games, as well as video poker.
• The Roulette variations seem endless, with options like Mini, Cricket, and Speed Auto Roulette.
• Casual games are also on the menu, including Plinko, Scratch Dice, and Minesweeper.
• Jackpot games are available too, if you're feeling lucky!

Crypto payment options

When you first enter the casino, it prompts you to deposit Bitcoin, Litecoin, or Dogecoin. However, if you take a closer look at the Terms and Conditions, you’ll discover it also accepts Bitcoin Cash, Ethereum, Ripple, and Tether.

Deposits and withdrawals

Here's what you need to know about BitcoinPenguin's deposits and withdrawals:

Make sure to deposit at least the minimum amount required, as any deposits below these amounts will be permanently lost:

The minimum withdrawals are the same as the minimum deposits.

How to withdraw your winnings?

To withdraw, you have to wager the deposit:

• 3x if you’re playing slots
• and 10x if you’re playing table games.

Sounds more complicated than it should be? Check out Bitcasino for a simplified withdrawal policy: all minimums are clear, payouts are fast, and there's no need for extra wagering.

Bonuses

What to expect from the bonus offer:

Important: Make sure to check the Promotions page for the latest games and wagering requirements since they tend to change.

Mobile web gaming

The mobile version basically looks like the desktop version and includes accessible live chat, though it feels a bit clunky.

If this is a deal-breaker for you, I’d recommend checking out the mobile version of Abo Casino. It’s a good example of a functional, yet clutter-free on-the-go platform.

Security

Safety measures are as follows:

Is BitcoinPenguin safe?

BitcoinPenguin is an unlicensed casino, and doesn’t seem like it will get a license anytime soon. This means if any disputes arise, there's no regulatory body to help you out.

I noticed quite a few complaints on TrustPilot and AskGamblers. Many of these issues revolve around stolen deposits and delayed withdrawals. It’s not all bad news, though—there are positive comments and resolved disputes as well. But overall, it feels like a bit of a slippery slope.

Responsible gaming policies are almost invisible on the website. If you contact customer support, they'll tell you about personal limits (deposit, withdrawal, session), cooling-off periods, and self-exclusion options. But without reaching out, you'd be in the dark about these tools.

Is customer service any good?

The support isn't great at giving direct responses. When I asked about licensing, the agent just redirected me to the Terms and Conditions, which only mentions that their base is in Belize.

It feels like the staff is either trained to be vague about certain information (like licensing) or there's a lack of commitment to giving clear responses to queries. I also had to ask twice for the list of responsible gaming tools because the support assumed I was a registered user.

So, make sure to remind them upfront that you don’t have an account and are just looking for information.