Rich Palms Casino review (2025)

Not enough variety and player favorites

I’ll just come right out and say it; the selection of games is definitely impacting my scoring for this Rich Palms review. When I take into consideration that sites like Flush casino offer 7,000+ games from leading providers, it’s difficult to do otherwise.

The selection of software developers also falls short. If you want to enjoy old favorites like NetEnt’s Starburst, or Pragmatic Play’s Big Bass series, you won’t find it here. There are no gameshows available at all.

Another issue I found annoying is the lack of filtering options. Yes, you can use the search bars to find specific games. But other than that, your only other option is to scroll endlessly through the relevant category. It’s also worth bearing in mind that if you’re into live dealer games, you’re going to have to fork out a steep $1 minimum buy-in every time.

If you’re keen on enjoying a larger variety of games with leading providers and low-roller friendly buy-ins, I recommend BC.Game, which have a library of 10,000+ and includes big names like Evolution, Booming Games, and Ezugi, as well as more flexible buy-ins.

Strong on crypto deposits, less so on cashouts

I have no beef with the selection of cryptocurrencies when it comes to deposits. You’ve got your obligatory BTC, ETH, and LTC, alongside emerging cryptos like Solana and Cardano. Allowing US players to use Venmo to purchase cryptos is a nice touch, as this undoubtedly makes life easier for those who are using digital currency for the first time. I was also happy to note that there are no withdrawal fees applied.

I don’t get why you can only cashout in Bitcoin, though. Surely, if Solana deposits are available, so should Solana cashouts?

I find it very inconvenient when this happens and you need to change crypto for cashout, as it typically involves more formalities and processing time. I can’t recommend sites like Betplay.io enough, as you can deposit and cashout using all 10 crypto options.

Withdrawals take way too long

There are no transaction fees applied to cashouts here, and I found the maximum weekly limit to be very reasonable. However, the rest of the terms are very low-roller unfriendly, to put it mildly. For starters, the minimum you can cash out is $100 - ouch.

It gets worse: the length of time it takes the finance department to process your request and then finalize verification verges on the ridiculous. No kind of admin should take a total of 11 days. This part is non-negotiable, no matter which method you choose. Once the admin is ready, you can expect another minimum of 48 hours before you get your hands on your winnings.

This makes the description Bitcoin Express Withdrawal quite misleading. Considering it will take a minimum of 13 days, there’s nothing express about it. Fiat cashout methods take longer thanks to the banking processes. What a far cry from the likes of Bitstarz casino, where you receive your cryptos almost instantly.

Bonus structure is not transparent at all

My first gripe here is that I only found out about the Rich Palms casino no deposit bonus by chance. I was using the live chat to ask about the terms for the match deposit, and the support agent referred to the ‘free no deposit bonus’ by chance. So, of course, I asked about it and he explained how to request it.

I had to go back again to ask for a promo code, so no. The system is anything but efficient. It’s almost like they don’t want you to know about this offer… I asked for terms and amount, but I was told that I’d be informed of everything ‘if’ I was eligible for the bonus.

Five minutes after I applied for it, $25 in free cash was added to my account, along with the money I needed to wager to achieve a playthrough and be able to cash it out. This was $875, which means wagering requirements of 35x, which in truth is very reasonable for a no deposit bonus.

The match deposit bonus itself is actually generous, and wagering requirements are very much on the low side. Low-rollers are likely to find the $25 minimum deposit too steep - in this case, I advise you to take a look at the Cloudbet casino welcome bonus, which has no minimum deposit and 0x wagering.

Finally, the bonus conditions are incomplete. I asked the support agent about the expiry for the match deposit, and I was told that these would be communicated when I activated the bonus.

Smooth experience including on Safari

I tested Rich Palms casino on my brand new iPhone, which made for a super crisp and fast experience. I even downloaded the Safari app to see how it copes, and the games were all stable. Visuals and sound adapted very well and I didn’t lose anything from the experience.

Be very wary when it comes to cashouts

So, should you trust Rich Palms casino enough to deposit money? If you’re a casual gambler and you’re depositing minimal amounts with the intention of having a bit of fun, then I’d say go for it. But if you’re really intent on walking away with huge winnings, my advice is to be very cautious and to ensure that you’ve checked and re-checked withdrawal terms.

Ideally, get in touch with customer support to ensure you’re within your max betting allowance, you don’t have any bonus restrictions and so forth.

Very fast, not necessarily complete answers

As mentioned earlier, I contacted customer care via live chat to find out more about the deposit match terms. I was put through an agent instantly, so full marks for that.

My original question got side-tracked due to the no deposit bonus issue, so at one point I circled back to it. Lukas had the audacity to give me the old ‘as I explained in my last message’ treatment. He also called me ‘dear’. Not cool, Lukas.

I had to ask twice for the terms of the deposit match, but I did not receive an answer. Instead, I was told that when that bonus was active I would be informed of all terms. Bonus terms should be instantly accessible to everyone, and customer support agents should be trained to give professional, unambiguous answers. Some lessons from Spin.bet customer support are in order.