Rich Palms Casino review (2025)

Solid game quality, but lacks crash titles and filtering options

There’s a solid mix of RNG and live classics, plus plenty of slots to keep things busy. But when I checked the crash games section, I was surprised to find only one title.

I’ll just come right out and say it: the lack of crash games is impacting my scoring for this Rich Palms review. I was expecting at least a small lineup of crash games, maybe 10 or so, along with a few extra instant games.

The selection of software developers might feel a bit limited, especially without familiar names like NetEnt’s Starburst or Pragmatic Play’s Big Bass series. On the flip side, I did find titles from providers like Betsoft, Saucify, and Nucleus Gaming. This reassures me that the game quality is still solid, even if the big-name favorites are missing.

But I do have an issue with the lack of filtering options. Sure, you can use the search bar to find specific games, but beyond that, the only option is to scroll endlessly through the categories. It’s also worth noting that if you’re into live dealer games, you’ll have to deal with a steep $1 minimum buy-in every time, which might put off more casual players.

One plus is the option to try the games risk-free in demo mode before jumping in with real money.

Solid mix of crypto options

For those who don’t dabble much beyond the main coins and a couple of diverse altcoins, this selection should feel more than enough.

You’ve got BTC for the masses, stablecoin cushioning with Tether, and popular altcoins like Solana and Cardano for players who prefer to mix things up a bit.

Now, if you’re into lesser-known coins such as TON, Chainlink, AVAX, or Stellar, this isn’t the place for them. For that kind of extended lineup, a place like BC.Game would be a better fit.

Withdrawals take way too long

There are no transaction fees applied to withdrawals here, and I found the maximum weekly limit to be very reasonable. However, the rest of the terms are very low-roller unfriendly, to put it mildly. For starters, the minimum you can cash out is $100 - ouch. The deposit minimums also lean higher, particularly if you’re using USD or USDC, where the threshold is set at $50. I also don’t get why you can only withdraw in Bitcoin, though.

The overall withdrawal process feels slower than what I’m used to with cryptocurrencies. After the finance team processes the request and finalizes account verification, there’s still an additional wait of at least 48 hours before the funds reach your wallet. Basically, the whole process can take anywhere from 8 to 20 days, which, honestly, feels far too long. Even 8 days is a stretch for crypto.

By comparison, casinos like Betplay handle crypto withdrawals almost instantly. Plus, you can withdraw funds using all accepted cryptos.

Attractive offers, but lacking clarity in bonus structure

The match deposit bonus itself is actually generous, and wagering requirements are very much on the low side. Low-rollers are likely to find the $25 minimum deposit too steep - in this case, I advise you to take a look at the Cloudbet casino welcome bonus, which has no minimum deposit and 0x wagering.

It’s also good to see some daily free spins offers, plus a bit of cashback for extra cushioning. However, when it comes to the no deposit bonus, this is where things start to get noticeably clunky.

I only found out about the Rich Palms Casino no deposit bonus by chance when I contacted support. Even then, I had to ask again for the actual promo code, which made the whole process feel unnecessarily complicated. Not sure why the casino keeps the details about the no-deposit offer so vague, considering that’s exactly the kind of detail that would attract players in the first place.

To add to that, the bonus conditions aren’t fully transparent. When I asked about the expiry period for the match deposit bonus, the agent mentioned that those details would be shared upon activating the bonus, which felt like another missed opportunity for clarity.

Smooth mobile experience

I tested Rich Palms Casino on my phone, and the experience was crisp, smooth, and fast. Both visuals and sound adapted perfectly to the smaller screen, and I didn’t feel like I was missing out on anything compared to desktop play.

Plus, I appreciated the convenience of having all the key shortcuts and the live chat widget just a tap away. Honestly, I didn’t find myself missing a dedicated app. But for those who prefer app-based play, there are solid alternatives out there—Jackbit’s app, for example, is a great option.

Solid security in place, though caution is still warranted

The casino partnered with reputable software providers, whose games are independently audited. Combined with a valid Curacao license and SSL encryption for data safety, this provides a solid foundation for fairness and security.

However, the responsible gambling segment could use improvement. Beyond basic self-exclusion feature, there are no additional tools like deposit, loss, or session limits—features that would help players stay in control of their spending.

Legally, the casino seems secure, but given the limited number of reviews—most of them negative—I wouldn’t go as far as calling it fully trustworthy just yet. If you do decide to give it a try, I’d recommend sticking to smaller deposits to stay on the safe side.

Support is available 24/7, though the experience could be more consistent

For everyday queries, the FAQ section does a solid job of covering the basics, so there’s often no need to jump straight to live chat. Still, it’s good to know the live chat is available 24/7, whether logged in or not. I also liked that when my login session expired, the chat conversation stayed intact, and I could continue without having to start over.

That said, the overall support experience wasn’t quite on par with what I encountered at Spin.bet, where I had the chance to interact with the team several times and found the service consistently good. Rich Palms could definitely improve in this area, so the quality of support feels a bit less like a game of chance.

One thing worth mentioning, though, is that the casino offers telephone support—something you don’t see too often these days. Bonus points for that.