2025 Betway Casino review: Games, withdrawals, & more

Pros & cons

The casino hasn't introduced crypto payment options

Its team used to write about Bitcoin in the past on their blog, so why not make space for crypto players? Or additionally, introducing the unique crypto Betway casino bonus menu? This trend isn’t going to die out anytime soon.

Banks and other traditional payment methods will never go out of fashion, but there's a growing number of players interested in decentralized gambling. For instance, Neospin sticks to regular banking methods but also welcomes crypto fans with seven cryptocurrencies, including both popular coins and stablecoins.

Deposits and withdrawals

Here's the basic info regarding deposits and withdrawals at Betway casino:

As for the Betway Casino payout policy:

• The minimum withdrawal amount is 10 USD (or the equivalent in other currencies).
• You can withdraw up to the full amount of your funds, but only if your payments are confirmed as cleared and not subject to additional revisions.
• Keep in mind that the casino charges additional withdrawal fees.

How long does it take to withdraw from Betway Casino?

It doesn’t take long to withdraw from Betway Casino. However, withdrawal speeds vary depending on the payment option you choose. PayPal and other e-wallets typically take between 1-3 business days, while bank transfers might take a bit longer.

Reviewing common Betway Casino complaints

Let’s talk about a recurring issue at Betway Casino: withdrawal of funds. This seems to be a never-ending problem here.

I also took time to review Betway casino complaints on Ask Gamblers and found several unresolved issues regarding withdrawals as well. While many of the complaints are eventually resolved and closed, they often involve super-delayed withdrawals.

Bonuses

What to expect from the bonus offer:

Betway Casino SignUp bonus offer starts with a great initial welcome package.

Betway app - how good is it?

The good news is that the Betway Casino app performs well on Android and iOS devices. The not-so-great news? The interface mimics the clunkiness of the desktop version, and there’s no live chat widget in sight either.

Security

Safety measures are as follows:

Is Betway a legit casino?

I’ll be honest - Betway Casino safety protocols deserve some praise.

Being licensed by the Malta Gaming Authority, it ensures malicious activities don’t go unnoticed. It has solid measures in place to secure transactions and prevent money laundering.

When it comes to deposits, the casino's effective 2-factor authentication deserves a shoutout. Before you deposit, you must enter a temporary password to complete the transaction, adding an extra layer of security.

Accreditations

There’s another factor that suggests that Betway is a legit casino. It holds the ISO 27001 accreditation from eCOGRA (eCommerce Online Gaming Regulation and Assurance). Established in 2002 and accredited by the United Kingdom Accreditation Service (UKAS) for several ISO standards, eCOGRA’s accreditation means Betway has implemented robust security measures to protect sensitive data.

Responsible gaming tools

Access the Safe Gambling section from the navbar, and you'll find an extensive list of tools:

• A link to an assessment test.
• Help organisations.
• Deposit limits (daily, weekly, monthly) to help you stay in control, applicable across all Betway Limited casinos (Spin Casino, Jackpot City, Dream Bingo, and Hippodrome).
• Set Session Reminders to maintain control of your playtime.
• Take a Break option, ranging from 24 hours to 6 weeks.
• Self-exclusion from 6 months up to 5 years.
• Total account closure.

Keep in mind that your funds might be held until additional verification is done. Random identity checks help confirm your eligibility as a player and prevent minors from gambling on the site. Plus, the staff perform random internal checks to see if your account is at risk of gambling harm. If the casino staff believes you’ve got a gambling problem, they reserve the right to either suspend or completely close your account.

In a nutshell, while Betway could improve in some areas, their commitment to safety and responsible gaming is commendable.

What’s Betway’s customer support like?

As with every section of this Betway Casino online review, I'm maintaining honesty here too, for your benefit.

The reviews, forums, and Betway itself claim their 24/7 Live Chat is available, but my experience tells a different story. It seems the Betway Casino support is only accessible to registered users. As a newbie, you're stuck with answers from a chatbot that’s essentially an integrated help center or FAQ.

Finding the Live Chat isn’t straightforward either. It takes more than a click since it's not immediately visible. Here’s the convoluted path you need to follow:

1. Go to Support.
2. Then click Help.
3. You’ll be redirected to the help center; scroll down and choose I Have Another Query option.
4. Respond with Yes.
5. Proceed to Click here to contact us, and a form will be unveiled.
6. Choose No Account (it’s clickable, although it looks faded).
7. Then launch the live chat.

And boom - the chat finally reveals itself. Type in the required data, however, don’t expect the chat to redirect you to an operator immediately.

I didn't give up trying to reach support, but when I emailed them at [email protected], I received an automated message that suggested contacting them via email was futile.